I used Norton on over 12 devices for the past 6 years and up until recently (the Lifelock merger) was very happy with all aspects of the company. However they recently (12 months or so) made drastic changes.
For example:
#1 No more telephone support number listed on website. I had to search google to find it and it took several phone calls to get to someone who know what they were doing. This never happened before. Their telephone support was the #1 reason I kept with Norton all these years. It was stellar. Not so anymore.
#2. Chat support is very bad now. Same issues. Hard to get in a chat, ignorant people, terrible attitudes. They don't want to actually answer questions, they just want remote access to your computer to "fix"
...Afișați Mai Multethings.
#3. I can't even access my Norton online account w/o accepting their "Dark Web" agreement. You have to give Norton permission to use your personal information. This I do not do. This is crossing over the line, and you have no option to opt out.
Norton went from the best to nearly the worst in just 12 months. I would never recommend this company to anyone ever again.
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